Frequently Asked Questions
1.
How many references does your product range consist of?
Başbuğ has one of Turkey's most extensive spare parts portfolios with over 450,000 references.
2.
How can I register to place an order as a dealer?
After filling out our corporate dealer application form on our website, our sales representative team will contact you to complete your activation.
3.
I filled out the customer candidate form, when will I receive a response?
You will receive a response within 1-2 business days. If the specified time has passed, you can send an email to musteridestek@basbug.com.tr with the customer's contact information. The relevant department will receive your request and respond as soon as possible.
4.
How can I request price quotations?
You can request a price list through your authorized sales representative or via our dealer portal.
5.
Where can I track stock updates?
You can check real-time stock through our B2B and B4B sales channels, and you can also get information from your authorized sales representative.
6.
How can I find out if a part is compatible with my vehicle?
You can get compatibility verification from our technical support team with the chassis number (VIN) or vehicle make-model-year information.
7.
Do you provide technical support?
Installation guides are available for BSG Auto Parts and Goodyear Car Accessories products; training support can also be provided for specific product groups.
8.
Can I find out who my sales representative is?
You can access information about your sales representative in the 'My Representative Information' section on the B4B/B2B website.
9.
What brands are in your Private Label product portfolio?
We offer a wide range of products with our BSG Auto Parts and Goodyear Car Accessories brands.
10.
Where are your warehouses located?
We have an extensive distribution network with 15 warehouses throughout Turkey and 18 in total. You can learn address details from the 'Logistics Centers' page on our website.
11.
How do delivery processes work for wholesale purchases?
A planned shipping system is applied based on order volume and location. Special planning is made with our logistics team.
12.
Which countries do you export to?
We export to more than 90 countries including Europe, Middle East, Africa, South America and Asia.
13.
How do you support brands that want to enter the Turkish market?
We ensure your brand's rapid positioning in the market with our extensive dealer network and strong logistics infrastructure.
14.
What is the working procedure with Başbuğ Auto Spare Parts?
We establish long-term collaborations with our prospective customers based on volume, regional representation rights and sales targets.
15.
Do you provide marketing support for product promotion?
Yes, we provide launch, campaign and field promotion support suitable for the Turkish market.
16.
How can I apply for a job?
You can learn the details and submit your CV from the Career page on our website.
17.
How can I reach the finance/accounting department?
You can send your request to finans@basbug.com.tr email address.
